Our Privacy Policy

Last updated: September 16, 2021

At Ajeevi we recognise the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which Ajeevi operates.

This Privacy Statement describes Ajeevi’s general privacy practices that apply to personal information we collect, use and share about our clients, business partners, supplier and other organisations with which Ajeevi has or contemplates a business relationship as well as the individuals working for them. This Privacy Statement does not apply to the extent Ajeevi processes personal information on behalf of clients for their benefit and under their control (as a “processor”), such as Cloud Services or applications (“apps”). It may apply to collection of information related to authorised users of such services to the extent Ajeevi processes this information for its own interests (as “controller”).

Why and how we collect and use your personal information

We may collect your personal information as an individual for various purposes, such as the following:

• Access and use of websites or other online service (including “apps”)
  When entering one of our websites, or using an online service (where references to online services include desktop or mobile applications or “apps”), we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We also collect information about your activities during your visit in order to personalise your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.
• Responding to your request for information, order, or support
  When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfil your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfilment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.

When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites. For ordering of most services and products we require you to have registered an IBMid. Registration may also allow you to customise and control your privacy settings.

• Contacting employees of our clients, prospects, partners and suppliers
  In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorised users) for purposes such as contract management, fulfilment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.
• Visitor information
  We register individuals visiting our sites and locations (name, identification and business contact information) and use camera supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes.
• Information Security and Accuracy

We intend to protect your personal information and to maintain its accuracy. Ajeevi implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorised access, use and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorised access, use and disclosure.

• Retention Period

We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business.