AJEEVIDigital

Helpdesk System

Helpdesk System

  • Availibility: Cloud - On Premise

Helpdesk system that allows citizen/customers to register their dissatisfaction with the organization. It allows organizations to obtain feedback on how to improve their services and to decrease the likelihood of problems with the citizen/customer base. Ajeevi Helpdesk system platform displays the daily monitoring, complaint status, the detailed information of complainer.

Helpdesk System

Helpdesk system that allows citizen/customers to register their dissatisfaction with the organization. It allows organizations to obtain feedback on how to improve their services and to decrease the likelihood of problems with the citizen/customer base. Ajeevi Helpdesk system platform displays the daily monitoring, complaint status, the detailed information of complainer.

Size Remarks
Centralized and Integrated Solution Ajeevi Complaint Management System
Technology Used COTS (Commercial Off the Shelf) Technology
Access Features RBAC Model (Role-based access and control)
Architecture N-tier scalable architecture, modular design, robust software
Framework .NET Core Framework, ASP.Net MVC
Database SQL Server 2016 and above, Mongo DB, Posgre SQL, Unified database for all SWM data
Operating System Windows / Open Source Linux
Front end Java Script, Jquery, React JS, Angular, HTML, Bootstrap, Razor Pages
IOT Hub Integration Kafka, Rabbit MQ, Socket Programming, Web APIs
Application Availability High availability and DR replicability
Single-Sign On facility Available
Audit Trail Ability for logging, audit, and tracking of any changes carried out on the database
Interoperability Standards Can be integrated with any other application through web APIs (Push or Pull)
Security Features 1. Security design with well-designed identity management system, security of physical and digital assets, data and network security, backup and recovery and disaster recovery system.
External Communication Through SMS Gateway and SMTP Integration
Web Enabled Solution Yes
Services for GIS Integration Google Maps, ESRI Map, Any other available open map
GIS Features Geo mapping, Geotagging, POI, Geofencing through Geo JSON and drawing tool
Deployment Features SaaS Model, On-Premise Model, BOOT Model
Cloud Deployment Amazon AWS, Microsoft Azure
SInformation Security ISO 27001 certified System
Operations ISO 9001 Certified
General Features. Ajeevi Helpdesk Platform is Easy to Access, Easy to register & User Friendly.
User can easily enter the Location & Purpose of complaint (Broken bin, Over floating of garbage bin, Absenteeism of sweepers etc.).
The user can track the status of registered Complaint.
User can share their feedback on Helpdesk platform.

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